HR human resources management training courses in Serbia
(HR) human resources management professionals toolbox
Sales training courses
How to make the first contact with customers? How to communicate the right information-message? How to up-sell, cross-sell? How to use effective sales methodology?
Result: Sales people using methodological and systematic approach to retail selling.
Learn how to use successful sales methodology? How to recognize and adopt to various customer types? How to gain and keep loyal customers? Learn how to work in teams?
Result: Systematic approach to retail selling and expanding loyal customer base.
How to use successful sales methodology? How to recognize customer types and sell? How to gain and maintain customer loyalty? Learn how to become successful retail salesman?
Result: Sales people fully enabled to provide maximum service and customer satisfaction.
Paradigm of direct selling – How to recognize different types of customers? Systematic selling process (10 steps) – Developing and maintaining quality relations with clients
Result: Sales staff using systemic approach to selling an care about your customers.
Organization culture, influence on communication - telephone communication – active listening - communication styles - preparing and presenting information - managing calls
Result: Sales staff using right approach to phone selling, caring for your customers.
What is really the sales? What customers buy? How buyer buys? Advice in sales. How to organize sales force? Teamwork and synergy in sales. Loyalty programs..
Result: Successful sales and long term quality relationships with customers.
Understanding relations between company and its customers. Loyalty is created by predefined scenario. Identifying key elements of customer experience
Result: Successful loyalty programs, quality relationships with customers.
Sales presentation phenomena - Informing and convincing - Preparing successful sales presentation People buy from people they love - Preparing for unpleasant situations
Result: Convincing sales presentation that insures repeated purchases.
What is negotiating in sales? Types of sales negotiation. Sales process and negotiating. Ten commandments of negotiating BATNA best alternative to negotiated agreement
Result: Successfull sales negotiation that insures customer loyalty.
Where are your sales? Where do you want to go? How will you get there? 50 questions + 50 right answers = better sales management + higher profit + loyal customers
Customer service paradigm? What customers want? Five levels of customer expectancy. How is customer service managed? Pro-active listening. Solving conflict situations
Result: Better customer service and loyal customer base
Why is debt collection important? What is the debt collection system? How do you react to clients excuses? Why clients do not pay? How do you manage emotional states
Result: Effective debt collection and loyal customers
What is “Major account sales strategy”? How to create the sales strategy? How to influence decision makers using sponsors? How to resolve hidden concerns?
Result: Succesfull sales to major account clients
What is “B2B selling to key accounts” about? What are phases of the major sales cycle? How do you prepare and use sales FORM for planning a sales call?
Result: Better key accounts selling skills
What is key account management? What is key accounts analyses? Who are key account managers (KAM)? Why do you loose key accounts? How do you keep key accounts?
Result: Better relationship with your key accounts
Communication training courses
How to organize and lead efficient teams? How to accomplish quality business communication? How to achieve synergic teamwork effect resulting in high performance.
Result: Better business results using effective teamwork and business communication.
How to manage conflict situations, how to recognize their causes, how to successfully resolve them and prevent them, developing communication and conflict resolution skills.
Result: Higher business efficiency lowering the chance of employee conflicts.
How to effectively present and clearly communicate your marketing or sales message? How to convince your customers? How to make the best presentation?
Result: Better employee presentation and communication skills.
Marketing training courses
How to get necessary information from the market, how to create right messages to customers, how to find proper communication channels, how to create marketing plan?
Result: So that your customers become your sales and marketing department.
Customer relationship management (CRM), or how to manage customer relations so you can better understand your customer base an increase their loyalty.
Result: Creating business culture based on quality relationships with customers.
What is marketing? Market analyses. Defining your markets What is branding? The laws of branding. PR activities Promotional campaigns. Working with media. Marketing budget
Result: Creating your marketing strategy - planning and implementation
Ebusiness training courses
How to apply internet as every day business tool to increase your organization's performance and quality of communication with partners and customers?
Result: Effective use of internet to increase the quality of business communication.
Management training courses
Improve and increase business efficiency, performance and competitive advantage, efficiently managing the process of creation and implementation of new profitable ideas.
Result: Better organizational adaptability to external-internal threats and dangers.
Definition and types of projects, advanced methods and project management techniques, software packages, Microsoft Project and Primavera Project Planner.
Result: Practical methodology and procedures of project management implementation.
Business intelligence, holistic view on business, maintaining minimum business risk, maximum precision and timeliness, business excellence model.
Result: Smaller business risk and sustained competitive advantage on the market.
Balancing planning and operational implementation, problems of misunderstanding and uncertainty, application of MBO and BSC methods (balanced scorecard).
Result: High motivation, better operational implementation and goal setting.
Importance of project management, project management methodology, risk management on the project, project maturity model, project marketing.
Result: Successful project management and business process improvement.